A single window into everything insurance — quoting, claiming, renewing, asking, resolving. MIC Assist meets you at every step from A to Z, so the app never feels like a form to get through, but a hand to hold.
Photograph vehicle damage directly in the app. MIC Assist AI reads the plate, matches the policy, pulls the official Najm accident report, and drafts the claim automatically in 90 seconds.
Every screen engineered to reduce friction, ensure compliance, and deliver peace of mind.
Photograph vehicle damage directly in the app. MIC Assist AI reads the plate, matches the policy, pulls the official Najm accident report, and drafts the claim automatically in 90 seconds.
Select your query topic and preferred callback window. MIC Assist holds your place in the call queue even when the app is closed — and the agent rings you back already knowing your exact file details.
Inspect real-time waiting queues at every Mutakamela branch nationwide. Reserve your arrival time slot to issue a priority token, ensuring you are called ahead of walk-in visitors.
Quote, claim, renew, complain, call us, or walk into a branch — the same unified AI assistant carries your context from one channel to the next with zero repeated effort.
The moment the app opens, MIC Assist already knows what matters today — a renewal coming due, a claim in motion, a question worth answering before you ask it. One home screen, quietly working ahead of you.
MIC Assist matches coverage to your profile and shows a real, personal estimate — not a generic starting price. Backed by 18 years in the Saudi market, every recommendation carries the weight of experience, not guesswork.
Point your camera at the report. MIC Assist reads it, fills the form, and hands it back to you to confirm — a claim that used to take fifteen minutes of typing now takes fifteen seconds of reviewing.
Before a single question is asked, MIC Assist acknowledges what you're going through. Clear timelines, honest updates, and a process built to make things right — not just log a ticket.
Most questions already have an answer. MIC Assist surfaces it instantly — no queue, no waiting on a reply — and only asks you to fill in details when a real conversation is truly needed.
Policy, claim, enquiry, or complaint — MIC Assist keeps every action within reach, each one explained in plain language before you commit, and quietly prioritized around what's relevant to you right now.
Chat, call, or WhatsApp — MIC Assist connects you to real help in seconds, day or night. The same intelligence that fills your claim form is the one answering your questions at 2am.
MIC Assist asks how it did after every claim, renewal, and conversation, not just once a year. That feedback is visible right back to you — a running, honest record of how the experience has actually performed, journey by journey.
Your details, security, and preferences live in a single place — biometric login, notification channels, language, legal documents. Verified status travels with you across every journey, so trust is established once, not re-proven at every screen.
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